『商务英语』办公室礼仪:如何致歉smart(2009/4/2 19:02:49) 点击:
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212.* * * Part One
Lily:I owe you an apology, Mr. Steven.
Steven:What do you mean, Lily?
Lily:I'm terribly sorry about the appointment last Thursday. I hope you'll excuse me.
Steven:Forget it. I'd have done exactly as you did if I had been in your situation.
Lily:That's very kind of you to say so.
Part two
Eva:Sorry to be late. I was caught up in a traffic jam. Am I the last guest to arrive?
John:Yes, VIPs always are. So it's quite all right. And you're a very important person at this party.
Eva:Oh, please don't!
John:I was just kidding. We've been expecting you all this time!
Part Three
Annie:Sorry to have kept you waiting, Eva. I was answering an overseas call.
Eva:It's alright. You must be a very busy general manager.
Annie:Well, I hope you weren't bored while I was on the phone.
Eva:No. I was reading this new brochure of yours, you see. I'm very much interested in your new product.